Shipping & Return Policy

Shipping Locations

• United States (online or phone)
• Canada (Limited)

Canceling an Order

• If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
• If an order has shipped prior to cancelling, please refuse the delivery by UPS (not valid for USPS or freight)

Returning an order

• If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
• Returns valid on unopened and/or unused items
• If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
• If the item is no longer wanted and/or needed, the customer is responsible for return shipment
• Returns accepted up to 30 days upon receiving the item
• Non-returnable items: chemicals

Restocking Fees

• Special order item(s) = 20%
• Parts and accessories = 5% restocking fee

Where’s My Order?

• Most items ship the same day, if available in our two shops
• If the item has to be drop shipped by the manufacturer, shipping can take longer depending on the item
• For a status update, please respond to your order confirmation or call (800) 635-4903

Shipping Methods

• UPS standard ground
• USPS priority
• FedEx/FedEx Freight
• Freight
• If you would like faster shipping, please contact us at (800) 635-4903 to place an order

Free Shipping

• Lower 48 states: $400 or more
• Hawaii: $1,000 or more
• Alaska: $1,000 or more
• Excludes: chemicals, used equipment, SCE BIO equipment, Honda engines and portable coolers

Taxes

• Taxes applied to purchases shipped to California and Arizona
• Tax free elsewhere in the United States
• If you’re in California or Arizona and have a tax exempt status, please call (800) 635-4903