Shipping Locations
- United States (online or phone)
- Canada (Limited)
Canceling an Order
- If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
- If an order has shipped prior to cancelling, please refuse the delivery by UPS (not valid for USPS or freight)
Returning an order
- If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
- Returns valid on unopened and/or unused items
- If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
- If the item is no longer wanted and/or needed, the customer is responsible for return shipment
- Returns accepted up to 30 days upon receiving the item
- Non-returnable items: chemicals
Restocking Fees
- Special order item(s) = 20%
- Parts and accessories = 5% restocking fee
Where’s My Order?
- Most items ship the same day, if available in our two shops
- If the item has to be drop shipped by the manufacturer, shipping can take longer depending on the item
- For a status update, please respond to your order confirmation or call (800) 635-4903
Shipping Methods
- UPS standard ground
- USPS priority
- FedEx/FedEx Freight
- Freight
- If you would like faster shipping, please contact us at (800) 635-4903 to place an order
Free Shipping
- Lower 48 states: $400 or more
- Hawaii: $1,000 or more
- Alaska: $1,000 or more
- Excludes: chemicals, used equipment, SCE BIO equipment, Honda engines and portable coolers
Taxes
- Taxes applied to purchases shipped to California and Arizona
- Tax free elsewhere in the United States
- If you’re in California or Arizona and have a tax exempt status, please call (800) 635-4903