Shipping & Return Policy

Shipping Locations

• United States (online or phone)
• Canada (Limited selection online)

Canceling an Order

• If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
• If an order has shipped prior to cancelling, please refuse the delivery by UPS (not valid for USPS or freight)

Returning an order

• If you would like to cancel your order, please respond to the order confirmation e-mail or call (800) 635-4903
• Returns valid on unopened and/or unused items
• If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
• If the item is no longer wanted and/or needed, the customer is responsible for return shipment
• Returns accepted up to 30 days upon receiving the item

Non-Returnable Items

• Chemicals

Restocking Fees

In the event that you order the wrong item, we will apply a 15% restocking fee (minimum) to compensate for fees gathered from online card transactions.

• Special order item(s) = 20%
• Parts and accessories = 15% restocking fee

Where’s My Order?

• Most items ship the same day, if available in our two shops
• If the item has to be drop shipped from the manufacturer, shipping can take longer depending availability
• When a purchase is shipped, a tracking number is provided by e-mail via an “order note”
• For a status update, please respond to your order confirmation or call (800) 635-4903

Shipping Methods

• UPS standard ground
• USPS priority
• FedEx/FedEx Freight
• Freight
• If you would like faster shipping, please contact us at (800) 635-4903 to place an order

Free Shipping

• Lower 48 states: $800 or more
• Hawaii: No free shipping
• Alaska: No free shipping
• Excludes: chemicals, used equipment, SCE BIO equipment, Honda engines, portable coolers and specific product categories

Taxable States/Territories

1. Arizona
2. California

Tax Emption

• Create an account under “My Account” or sign in
• Select tax exemption and submit documents
• We will manually accept or reject based on information given
• Or, alternatively, call (800) 635-4903 to purchase